Help Desk

1  No Dispense?

• Check the gas bottle is full and turned on
• Check the gas valves to the keg line and pump are turned on
• Ensure the keg coupler handle is firmly down onto the keg and fitted correctly
• Ensure the fob detector is in dispense mode and float is at the top and the keg is full
• Are the cooler coils frozen due to not being switched off prior to line cleaning
• Check the beer line from the keg is not kinked or damaged
• Check the beer line under the font has not kinked or is damaged

2  Is beer fobbing occurring?

• Is there yeast build up in the lines?
• Has the keg been degassed due to not replenishing the gas bottle?
• Check the seals are not worn on the keg connector
• Check the fob detector has been set in the correct mode

 

3  Is your beer warm?

• Check cellar cooling is switched on and operating correctly
• Check the inline cooling is switched on and displaying the correct temperature
• Check the python recirculation pump is working
• Ensure there are no obstructions to the air flow and the condenser grill is clean
• Check the cooler level is correct and the overflow is not blocked

4  Do you have taste problems?

Dirty Lines:

• Is the frequency of line cleaning adequate?
• Check the quality of cleaning agent used
• Has the correct line cleaning practice been adhered to?
• Has the keg coupler been sanitised during cleaning processes?

Dirty Glassware:

• Have correct cleaning processes been adhered to?
• Check to see if the glass wash machine requires de-scaling
• Check the quality of detergent and rinse aid used
• Ensure correct drying and storage of glasses